SURGE / Site policy
Terms & Conditions
These draft terms cover use of the SURGE website and high-level information about EV charging. A paid charging service or app may have additional transaction-specific terms.
Draft for review · Legal review required before production launch.
1. Operator and scope
This website is operated by SURGE Energy Pvt. Ltd. (“SURGE”). The legal name was supplied for this draft but has not been independently verified against company records. No registered office address has been supplied and none is stated here.
Contact support@surgecharging.com or +91 9110605621.
2. Website use
You may use this website for lawful personal and business enquiry purposes. Do not attempt unauthorized access, interfere with its operation, introduce malicious code, misuse contact channels, or misrepresent SURGE or another person.
3. Charging services and compatibility
The website provides general information. The business supplied 120 kW DC fast charging, dual CCS2 and Tumakuru, Karnataka as intended current service facts; actual station configuration, connector availability and maximum output must be confirmed by SURGE before publication and may depend on the vehicle, station configuration, grid conditions and charging session. A vehicle must support the connector and charging protocol offered at the specific station.
Do not rely on this static website for real-time station status, bay availability, opening hours, pricing, reservation, route accessibility or guaranteed charging performance. Confirm current station information through an authorized SURGE channel before travelling.
4. Availability and interruptions
Charging equipment or related services may be unavailable, interrupted, limited or affected by maintenance, power supply, network connectivity, safety conditions, weather, vehicle compatibility or circumstances outside an operator’s reasonable control. SURGE should provide current service notices and support directions through the service channel used for the session. No uptime or continuous-availability promise is made by this website.
5. Pricing, payments, tax and refunds
This website does not accept payment or book a charging session. No price or tax amount is offered by this draft. Before a paid service is offered, the applicable price, units, taxes, payment method, transaction authorization, invoice/receipt, cancellation and refund terms must be displayed through the relevant service and approved by SURGE.
See the Refund / Cancellation Policy for the current website scope. A separate app or payment provider may have additional terms that must be shown before payment.
6. Enquiries and partnerships
Sending a message through the contact page or your email application is an enquiry only. It does not confirm a station reservation, charging service, partnership, site-hosting arrangement, rate, timeline or contract. A business arrangement requires separately agreed written terms.
7. Website content and intellectual property
Website text, design and original visual assets are provided for general information. Rights in third-party names, marks, fonts, libraries and linked content remain with their respective owners. Do not reproduce protected content without permission. Contact SURGE if you believe website content infringes your rights.
8. Third-party services and links
The homepage can load an interactive Google Map only after you choose the map control; the page does not add a Maps frame on initial load. Google Maps, email software, hosting, analytics and other third-party services are governed by their own terms and privacy notices. A link or embedded map is not an endorsement or a guarantee of provider availability.
9. Responsibility and limitations
Nothing in these terms is intended to exclude a right, remedy, duty or liability that cannot lawfully be excluded or limited. To the extent permitted by applicable law, SURGE is not responsible for loss caused by a user’s reliance on outdated general website information where current transaction-specific information was available through an authorized channel. The final allocation of responsibility for charging services, equipment, personal injury, property damage, outages, third-party services and indirect loss must be drafted and reviewed by qualified Indian counsel for the actual business model.
10. Governing law and dispute process
The intended jurisdiction, competent courts, notice method and dispute-resolution process have not been supplied. They must be confirmed by SURGE and a qualified Indian legal professional before these terms take effect. You may first contact SURGE to describe a concern: support@surgecharging.com or +91 9110605621.
11. Changes
SURGE may update website information and these terms. The final document should show a confirmed effective date and make material changes accessible to users.